Terms & Conditions

Terms and Conditions:

If we don't receive your payment from you or Shoopy app we are not responsible for this problem, for that only shoopy will responsible 

To initiate the return / exchange, Associates / Preferred customer must submit the Physical products along with the following documents: -

Product Exchange / Return Form

Copy of Invoice

Products to be returned / exchanged

Any Customer can initiate the process to return / exchange products by submitting the products along with documents with the Seller from whom the products were originally bought or will deliver the products to the IMC Branch from where the products were dispatched in case of E-Shop orders and after completing the system entries Seller will process the exchange or refund as requested by the Customer. In case of any difference in amount of the products in instances of exchange, Customer will pay the additional amount to the Seller, the difference in amount will be calculated without any deduction from the price of the product submitted, required that the products are being submitted with the same Seller from whom they were originally bought. The entire invoice amount will be refunded if the Customer has made the request for refund, provided that products in saleable condition are being returned to the same Seller from whom the products were originally bought. If the Customer wishes to submit the products with a different Seller other that from whom the products were originally bought then in such instances Customer will bear the taxes applicable on such transactions and the same will be deducted from the refund amount or adjusted in the difference amount (in cases of exchange).

It is hereby informed that the Product Kent Smart Alkalizer (Water Purifier) [Code No. 1513001] shall be duly covered by the terms and conditions governing the time period and nature of services to be provided under warranty by Kent RO Systems Ltd. For further information, kindly refer to the Warranty Card provided with the individual product.

It is further informed that the time period for claiming warranty for the above-stated product shall start from the date on which the product was purchased from IMC.

The refund amount will be refunded to Original Source of payment within 3-4 days after successfully processing the return.