Return & Refund Policy

Product Exchange / Return / Refund Policy

In case due to any valid reason, if any Associate/ Preferred customer wants to exchange / return the product, they can do the same within 30 days from the Purchase date, if purchased from IMC Branch/Tehsil Distributor/ Franchisee or Outlet in Physical, and from Delivery date in case of E Shop order.

Definitions:

Account means the customer specific account maintained with IMC in which all the sales, purchases, transaction, return, exchange, refund, business volumes, bonus etc. with respect to the said customer is maintained.

Associate means a person appointed by the Company on a principal-to-principal basis to undertake sale, distribution and marketing of products and services of the Company.

Business Volumes means points accrued to the account of the customer against every purchase made from IMC depending on which bonus is distributed.

Customer means a person who purchases the products offered by IMC for personal consumption or to sell further (inclusive of Associate and Preferred Customer)

Delivery Date means the date on which the products were successfully delivered to the customer.

Documents means the Original Invoice and duly filled Product Exchange/Return Form which are mandatorily required to be submitted along with the products for processing Exchange/Return.

Preferred customer means an independent customer of IMC who purchases the products in MRP with a discount ranging between 10% - 30% along with other benefits like being eligibility to earn business volumes.

Product Exchange/Return Form means a form available with the Seller or the IMC website which is required to be duly filled and submitted at the time of submitting the products for return.

Purchase date means the date mentioned on the original invoice which was duly filled at the time of making the purchase.

Saleable Products means products unopened, unused, marketable, which has not expired, and which is not discontinued or special promotion goods.

Seller means any IMC Branch/Tehsil Distributor/Franchisee/Outlet/Person authorised to market and sell products offered by IMC and in case of E-Shop orders the IMC Branch from where the products were dispatched as mentioned on the invoice.